Privacy Policy

Last updated: September 2026

1. Who we are

4Shark provides SaaS technology solutions for managing and automating variable compensation processes, including commission calculations, bonuses, goals, compensation rules, dashboards, integrations and related processes.

2. Data we may process

4Shark may process information such as:

• Names and identification data
• Email, phone number and professional information
• Company, job title and department
• Data required to manage and calculate variable compensation
• Information related to goals, performance, commissions and bonuses
• Platform access and usage records
• IP addresses, devices, browsers and other technical information
• Information provided through forms, demo requests or sales contact

The data processed depends on the services contracted and the information provided by the client.

3. How we use data

Data may be used to:

• Provide and operate the contracted services
• Run variable compensation calculations and processes
• Configure rules, goals and workflows defined by the client
• Perform authorized integrations with other systems
• Provide technical support
• Manage users and access
• Improve the security, stability and performance of the platform
• Comply with legal obligations
• Respond to sales inquiries and demo requests
• Communicate about 4Shark products and services, as permitted by law

4. 4Shark's role in data processing

When providing SaaS services to corporate clients, the contracting company generally acts as the data controller, and 4Shark acts as a processor (service provider), processing data according to the client's instructions. In other situations, such as website visitors, prospects and sales contacts, 4Shark may act as the controller.

5. Data security and protection

4Shark protects data with:

• Infrastructure hosted on Amazon Web Services (AWS), whose data centers and services maintain SOC 2 certifications and controls
• AES-256 encryption
• Servers located in the United States, with high availability
• Access controls that restrict information to authorized users
• Protection against unauthorized access
• Infrastructure monitoring
• Data protection processes aligned with applicable privacy laws

6. Data sharing

4Shark does not sell personal data. Information may be shared with infrastructure providers, providers of essential services, authorized integration partners, or public authorities when required by law.

7. Storage and retention

Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, meet contractual obligations and comply with legal requirements. After a contract ends, data may be deleted, anonymized or retained as required by applicable law.

8. Cookies and similar technologies

This website uses cookies and similar technologies to make pages work properly, analyze usage, measure performance and improve the visitor experience. Visitors can manage their cookie preferences through the website settings or their browser settings.

9. Your rights

Depending on applicable law, you may have the right to request:

• Confirmation that your data is being processed
• Access to your personal data
• Correction of incomplete or outdated information
• Anonymization, restriction or deletion of your data
• Data portability
• Information about how your data is shared
• Withdrawal of consent
• Other rights provided by applicable law

When 4Shark acts solely as a processor on behalf of a client, some requests must be sent to the client company responsible for the data.

10. International data transfers

4Shark uses server infrastructure located in the United States and operates in several countries across the Americas. As a result, personal data may be stored or processed outside your country of residence. 4Shark adopts measures to ensure compliance with applicable international data transfer requirements and data protection standards.

11. Changes to this Policy

This Privacy Policy may be updated from time to time to reflect changes in our services, technologies, internal processes or legal requirements. The most recent version is always available on this website.

12. Contact

For questions about this Privacy Policy, the protection of your personal data, or to exercise your rights, contact 4Shark through the contact form on this website.